Support
Get back in the run.
Start with the quick fixes below. If you are still blocked, email us
and a real person will help you troubleshoot.
Support: support@the90app.com
Start here
Quick fixes by topic
Sign-in
Your magic link did not work
- Request one new link, then use only the newest email.
- Open it on the iPhone where The 90 is installed.
- Return to the app if your browser does not switch automatically.
- Wait a few minutes before requesting another link.
Keep it private: never forward the sign-in email or send us the magic-link URL or one-time code.
Purchases
Your pass is missing
- Confirm you are signed into the Apple ID used for purchase.
- Open the paywall and tap Restore Purchases.
- Close and reopen The 90 if the entitlement does not refresh.
Apple processes payment details. The 90 does not receive your card number.
Daily progress
A quest, reset, or day looks wrong
- Check that your phone date, time, and time zone are automatic.
- Give a completed action a moment to sync before repeating it.
- Do not repeatedly tap Close Day or Mark Missed Day.
- Note the run day, boss segment, and exact card that is wrong.
Party
An invite or leaderboard is not updating
- Confirm each member is signed in and online.
- Enter the invite code exactly as shared.
- Pull to refresh or reopen Party after a member advances.
- Owners can delete a Party; members can leave from Party controls.
Do not post an active invite code in a public support message.
Notifications
Reminders are not arriving
- Open iPhone Settings → Notifications → The 90.
- Allow notifications and choose the alert styles you want.
- Check Focus modes and Scheduled Summary.
- Open The 90 once after reinstalling so the device can register again.
Sharing
Your share card is missing or inaccurate
- Wait for the full card preview before opening the share sheet.
- Confirm the day and streak shown in the app are correct first.
- Try again after reconnecting to the internet.
- Share only information you are comfortable sending to others.
Contact us
Send a useful support report
Include the details below so we can reproduce the problem without asking for sensitive information.
- Your iPhone model and iOS version.
- The 90 app version, if available from the App Store or TestFlight listing you installed.
- The approximate date, time, and time zone of the problem.
- The steps you took, what you expected, and what happened instead.
- A screenshot with personal information covered, if helpful.
Email support@the90app.com.
Do not send passwords, magic links, one-time codes, full invite codes,
payment information, medical details, or religious information.
Account and safety
More help
Delete your account
Delete from Settings inside the app, or read what happens before you confirm.
Account deletion guide →
Privacy request
Ask to access, correct, or delete personal information associated with your account.
Privacy choices →
Physical challenge concern
Stop any activity that causes pain, dizziness, faintness, or other concerning symptoms.
Read the safety guide →
